About the role

• Sounds natural and human-like
• Uses daily spoken language, not textbook translations
• Follows real conversation patterns similar to experienced call-centre agents

What you'll do?

• Own end-to-end conversational quality of the Voice AI bot
• Ensure bot language reflects Natural speech, Local dialect, Human pacing and tone

Script Writing & Language Localization

• Write, rewrite, and improve vernacular scripts (Kannada / Telugu)
• Convert base scripts into Spoken, customer-friendly language, Contextual, culturally appropriate phrasing
• Continuously refine Greetings, Objection handling, Probing questions, Closings and confirmations

AI Prompt & Flow Collaboration

• Work closely with AI Prompt Writers, Conversational Designers & Product Managers
• Help translate language nuances into Prompt Logic, Flow Design & Turn-taking and pause behaviour
• Suggest improvements to Sentence length, Follow-up phrasing, & Emotional softeners and fillers

QA Feedback & Call Audits

• Listen to AI bot calls regularly and identify robotic or unnatural language
• Analyse QA feedback and call outcomes
• Convert QA insights into Script improvements, Prompt updates & Training inputs for the AI model

Continuous Improvement & Metrics

• Run a continuous feedback loop: Call audit > Rewrite > Retrain
• Partner with QA and Product to reduce drop-offs caused by language issues
• Improve call engagement and completion
• Track and improve conversational quality metrics

What We're looking For:

• Strong spoken and written proficiency in Kannada and/or Telugu
• Deep understanding of Spoken vs written language differences
• Regional dialects and daily usage
• Prior experience in BPO / Call Centre, QA / Training / Script writing roles
• Ability to listen to calls and explain why something sounds robotic
• Comfortable working with tech, AI, and product teams

Preferred Background (Nice to Have)

• Ex-Agent > QA > Trainer career progression
• Experience working with Voice bots
• Conversational AI
• IVR or tele-calling workflows
• Exposure to BFSI / Insurance / Sales calling

What Success Looks Like

• AI bot conversations sound natural and human
• Reduced customer confusion or early call drop-offs
• Faster iteration between QA, language, and AI teams
• Clear ownership of conversational quality

Why should you consider us seriously?

• We believe that long-term, people over product and profits, prioritise culture over everything else.
• We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, SlideShare, Zomato, etc.)
• Freedom and Responsibility 🦅
• Entrepreneurial Team 💪
• Exponential Growth 📈
• Healthcare (Physical & Mental Wellness) 😌

Please Note: