Here’s what your day would look like...

• Learning about various IDfy applications and understanding the events emitted.
• Creating analytical dashboards for service performance and usage monitoring.
• Responding to alerts, with triaging, investigating and resolving resolution of issues.
• Responding to incidents and customer tickets in a timely manner
• Occasionally running service recovery scripts.
• Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis.
• Creating automations scripts to reduce SLA.
  
  

We’ll Get Along If You…

• Clear logical thinking and good communication skills.
• We believe in individuals who are high on ownership and like to operate with minimum management.
• An ability to "understand" data and analyze logs to help investigate production issues and incidents.
• Knowledge of SQL
  
  

Above all, a mindset of continuous growth & learning and implement what you learn there might be technologies /tools that you might not know. You will learn those as a part of your on-job training.