Senior Manager - Customer Success
Sales & Business Development, Customer Service
Mumbai, Maharashtra, India
Posted on Jul 4, 2026
We are the Perfect match if you have
- 8-10 years of experience in customer success role
- Good understanding of technology and SaaS products.
- Experience managing clients across Financial Services, Fintech, E commerce, Gaming.
- Willingness and ability to learn, grow as a leader, absorb and share best practices.
- Self-starter with the motivation to take on new challenges, entrepreneurial mindset.
- Ability to take ownership of process and outcomes.
- Effective business communication skills - both verbal and written.
- Deeply understand our client’s business goals, current processes and challenges
- Build trustworthy relationships with various client stakeholders
- Build & execute plans to solve the client’s business objectives for which they onboarded IDfy
- Educate clients on industry best practices
- Be the client’s voice at ourtable,fearlessly advocate for your clientinternally within IDfy