Senior Software Support Engineer L2
Software Engineering, Customer Service
Mumbai, Maharashtra, India
Posted on Jun 21, 2026
We are the match if you have...
- Are a graduate with a minimum of 4+ years oftechnical product support experience with following skills:
- Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management
- An ability to "understand" data and analyze logs to help investigate production issues and incidents
- Hands On experience of Cloud Platforms (GCP/AWS)
- Hands On experience oflogs monitoring tool(Kibana, Stackdriver, CloudWatch)
- Experience creating Dashboards &Alerts with tools like Metabase, Grafana, Prometheus
- Experience in writing SQL & API is mandatory
- Knowledge of Scripting language like Elixir/Python is a plus
- Above all, a mindset of continuous growth & learningand implement what you learn there might be technologies /tools that you might not know.You will learn those as a part of your on-job training.
- Defining monitoring events for IDfy's services and setting up the corresponding alerts Responding to alerts, with triaging, investigating and resolving resolution of issues.
- Learning about various IDfy applications and understanding the events emitted.
- Creating analytical dashboards for service performance and usage monitoring.
- Responding to incidents and customertickets in a timely manner.
- Occasionally running service recovery scripts.
- Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis