Role Overview

At IDfy, we turn “it can’t be done” into“wow,that was fast.

As our Program Delivery Manager, you’ll be the maestro who cues every instrument—from pre‐sales hype to post‐go‐live high‐fives. If juggling timelines, decoding tech‐speak, and delighting customers sounds like an epic Tuesday, keep reading.

We are the perfect match if you...

• Have 6+ years of experience in Project/Program Management with a focus on technical integrations or transformations.
• Have a proven track record of leading projects for enterprise clients, especially in the SaaS, APIs, or SDK domains.
• Are hands-on with Cloud, REST APIs, JSON, XML, and integration workflows.
• Have a strong understanding of software development lifecycles, system design, and architecture principles.
• Possess exceptional communication and stakeholder management skills, with the ability to navigate complex conversations.
• Have strong problem-solving and analytical abilities to address unique customer challenges.
• Demonstrate a proactive, customer-focused mindset with an emphasis on delivering value.
• Are adept at mentoring and guiding junior team members.
• Have strong collaboration skills to foster teamwork and achieve project goals.
  
  

Good To Have

Hold PMP, PRINCE2, or equivalent project management certification. Possess technical certifications in APIs, cloud platforms, or related areas, as these are a plus.

Here’s What Your Day Will Look Like...

• Lead and oversee technical integration and transformation projects for enterprise customers for Privy by IDfy.
• Collaborate with cross-functional teams to ensure seamless delivery of technical solutions.
• Understand customer use cases to design solutions leveraging product suite.
• Provide technical guidance and solution configurations tailored to customer requirements.
• Own and manage the end-to-end product integration lifecycle, from requirement gathering to go-live.
• Act as the single point of contact for product-related queries and escalations during integrations.
• Collaborate with internal teams (product, engineering, sales) and external stakeholders to meet critical deadlines.
• Build strong relationships with enterprise clients, ensuring alignment on project goals and timelines.
• Serve as the go-to product specialist for all IDfy product suite.
• Provide in-depth technical insights on how solutions can be configured to meet complex enterprise needs.
• Facilitate and oversee all aspects of testing, including User Acceptance Testing (UAT), to ensure successful deployments.
• Proactively identify risks and troubleshoot issues during the integration process.