Senior Customer Success Manager-International
Sales & Business Development, Customer Service
Mumbai, Maharashtra, India
Posted on May 28, 2026
We are the perfect match if...
- You have 5- 8 years of experience in Customer Success/Account Management roles
- Have clear, confident, and polished communication—written and verbal
- Have a strong analytical mindset with comfort in data-driven conversations
- Have ability to structure and drive projects by setting milestones, tracking progress, coordinating stakeholders, and ensuring clients achieve their defined goals.
- Are experienced running executive-level business reviews and outcome discussions
- Have a commercial acumen with proven upsell/cross-sell exposure
- Have experience in SaaS, fintech, or B2B technology platforms
- Are able to manage multiple accounts, priorities, and stakeholders simultaneously
- Are calm, composed, and solution-oriented in complex stakeholder environments
- Are able to move things forward through credibility, clarity, and collaboration
- Global exposure: Work with customers across international markets, industries, and regulatory environments
- Outcome ownership: Real responsibility for renewals, expansion, and customer growth—not just satisfaction scores
- High-impact conversations: Engage with senior stakeholders through data-backed QBRs and strategic reviews
- Strong product depth: Solutions that enable consultative, value-led selling—not ticket-based support
- A culture of trust: High autonomy, minimal bureaucracy, and expectations of maturity and ownership
- Room to grow: Learn fast, lead early, and build a meaningful career in a category-defining company
- If you thrive in ambiguity, enjoy influencing without authority, and want your work to directly impact customer success and business growth—IDfy gives you the platform to do exactly that.
- Own a portfolio of international customers across multiple geographies
- Deeply understand client businesses, success metrics, and evolving priorities
- Lead QBRs with data-backed insights, performance trends, and growth recommendations
- Identify and execute upsell and cross-sell opportunities through consultative value positioning
- Influence outcomes by collaborating effectively with Product, Tech, Sales, and Operations—without formal authority
- Proactively anticipate risks and resolve issues before they become escalations
- Represent the customer’s perspective internally while balancing business priorities