Grow Fearlessly - Who are we?

Eliminate Fraud. Establish Trust.

Trust isn’t a given, it needs to be built. And in a world where fraud is evolving faster than ever, trust must be safeguarded at every step.

At IDfy, we make trust scalable. As an Integrated Identity Platform, we help businesses verify identities, detect fraud, and stay compliant—ensuring every interaction starts with confidence.

Our clients include HDFC Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. With more than 13+ years of experience and 2 million verifications per day, we are pioneers in this industry.

We do this through three interconnected platforms:

Onboarding Platform

Our IDfy360 and Video Solutions make KYC and identity verification seamless, turning

compliance into a frictionless experience.

Fraud & Risk Management Platform

We stay ahead with CrimeCheck, RiskAI, and our Transaction Intelligence Platform—

identifying synthetic identities, financial risks, and bad actors before they cause damage.

Privacy & Data Governance Platform

With PRIVY, businesses can navigate evolving data protection laws with ease, ensuring

security and transparency at every step.

From opening a bank account to landing a job, from securing a loan to making a payment—IDfy is there, ensuring that trust is built, fraud is eliminated, and businesses can operate with confidence.

At IDfy, our TAMs power the engine that keeps our key clients running smoothly on our SaaS platforms. In this role, you’ll be the go-to technical & functional liaison, solving complex client challenges, guiding configurations & integrations, and making sure our solutions deliver value every single day.

We Are the Perfect Match If You…

1. Bring 3-6 years of experience in technical client success, solution engineering, or tech-heavy account management
2. Have strong knowledge of web technologies (APIs, applications, network & security protocols)
3. Can translate tech jargon into business impact, keeping clients confident and informed
4. Have hands-on skills in SQL, logs monitoring tools (Kibana, Stackdriver, CloudWatch), and dashboards/ alerts (Metabase, Grafana, Prometheus)
5. Understand client priorities — uptime, security, compliance, enhancements — and can align client needs with product capabilities
6. Can engage directly with client tech & product teams during integrations, after go-live
7. Thrive in a problem-solving environment where every client escalation is a chance to showcase ownership
8. Bonus points if you’ve tinkered with scripting languages (Elixir/ Python) or have exposure to cloud platforms (AWS, Azure, GCP)

Here’s What Your Day Will Look Like…

1. Act as the primary functional and technical bridge between IDfy and its key clients, ensuring management of smooth operations of existing customers
2. Troubleshoot issues raised via FreshDesk, tickets, or email — working across IDfy’s Product & Tech hierarchies to resolve them quickly
3. Partner with client IT and integration teams to drive seamless API and platform integration
4. Track and report on bugs, escalations, and release rollouts to keep stakeholders aligned
5. Create dashboards, alerts, and monitor system health to stay ahead of client-impacting issues
6. Evaluate & solve client problems/ asks using existing functionality. For potential new developments, evaluate technical feasibility, product roadmap fit and commercial impact
7. Provide feedback and insights to Product & Engineering, influencing product improvements and enhancements
8. Ensure every client interaction builds trust, reliability, and long-term success