About IDfy

IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.

Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.

Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.

We have successfully raised $27M from Elev8 Venture Partners, KB Investments & Tenacity Ventures!

We work fully onsite on all days of the week from our office in Andheri East, Mumbai.

We Are the Perfect Match If You…

1. Have 10+ years of experience owning Production Support for cloud based SaaS products. You gain a deep understanding of the platform from both the technology and business perspective.
2. Are well versed with ELK stack and troubleshoot production issues by traversing through logs, database, dashboards and messaging queues.
3. You have a problem solving mindset and you go deep into the problems. You bring strong L2/L3-level technical expertise and can independently troubleshoot, debug, and guide resolution for complex production issue
4. Have strong communication skills and can collaborate with the Product, Engineering, Infrastructure , Infosec and Customer Satisfaction Team
5. Have built and led an L2/L3 support team. You are a hands-on people manager who actively coaches, reviews work, and builds technical depth within the team—not just task-manages
6. Are comfortable stepping in as a technical escalation point while also enabling and upskilling your team to reduce dependency over time

Here’s What Your Day Will Look Like…

1. Lead by example by getting a deep understanding of the platform, troubleshooting issues and guide and own resolution for complex L2/L3 productions issues which bubble up from our L1 team and CSM team.
2. Be the gatekeeper for the Production Environment and ensure the stability of the platform. Work closely with our platform team to understand the deployment process and various flavors of deployments.
3. Investigate issues by reviewing dashboards, logs, and alerts across cloud-native systems, including Kubernetes-based deployments
4. Own the root cause analysis and long-term fixes—not just quick resolutions
5. Coach team members through live problem-solving, code/config analysis, and incident retrospectives
6. Balance team capacity, incident load, and operational priorities to ensure sustainable delivery and minimal burnout
7. Partner with Engineering and SRE teams on stability improvements, automation, and reliability initiatives
8. Ensure documentation, runbooks, and SOPs are kept current and actually usable

Tech Stack You’ll Get to Work On:

Cloud-native architecture on AWS, GCP

Kubernetes for container orchestration and deployment

Backend services built using Python, Golang, Node.js, Elixir

RESTful APIs and microservices-based systems

Databases including PostgreSQL, MySQL, and NoSQL stores

Messaging and async systems (queues, event-driven workflows)

CI/CD pipelines and release automation

Observability and monitoring tools (logs, metrics, alerts)

Security, compliance, and reliability tooling aligned with enterprise standards

What’s it like working at IDfy?

You’ll own and protect mission-critical production systems

You’ll work at the intersection of engineering, platform, and customers

You’ll influence product reliability, not just react to incidents

You’ll lead a team while staying hands-on and technically sharp

You’ll be trusted with responsibility where stability truly matters